Emerald Whisk Shipping Policy

Thank you for shopping with Emerald Whisk. This policy outlines our shipping procedures to ensure your culinary purchases arrive safely and on time.

Shipping Options

• Standard Shipping (2-8 business days): $11.00
• Express Shipping (1-4 business days): $15.00
• Free Standard Shipping on orders over $99 *In Australia*
• International Shipping (6-27 business days): $25.00
  

Order Processing

• Orders are processed within 1-2 business days of purchase
• Orders placed after 2:00 PM EST will begin processing the following business day
• Business days are Monday through Friday, excluding holidays
• You will receive a shipping confirmation email with tracking information once your order ships

Shipping Destinations

 

• We ship within Australia and New Zealand
• We offer international shipping to United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, Poland, Portugal, Sweden, Singapore, and United States
• Additional fees and customs charges may apply for international shipments
• Delivery times for international orders may vary depending on customs processing

Package Tracking

• Tracking information will be provided via email
• Track your package through our website by logging into your account
• Please allow up to 24 hours for tracking information to update after shipment

Delivery Issues

• Emerald Whisk is not responsible for shipping delays caused by weather, carrier delays, or customs issues
• If your package shows as delivered but you haven't received it, please contact the carrier first, then our customer service team
• Incorrect shipping addresses provided by customers may result in additional shipping charges

Special Orders

• Custom or specialty orders may require additional processing time
• Pre-order and backorder items will ship separately when available
• We will notify you of any unexpected delays that affect your estimated delivery date

Contact Information

For shipping inquiries, please contact our customer service team at info@emeraldwhisk.co.

This shipping policy is subject to change. Last updated: April 10, 2025